Our Services
If you think you’ve been overcharged or overlooked for relief, our RICS-regulated services uncover savings others miss.
Business Rates Reliefs
Identifying and securing every relief your business is entitled to while maximising savings.
Check, Challenge, Appeal
Managing the full appeal process with the VOA to ensure your rates are fair and accurate.
Rates Revaluation
Reviewing your property’s rateable value to reflect its true market position and prevent overpayment.
Historic Rates Audit
Analysing past bills and assessments to uncover errors and recover overpaid business rates.
Business Rates Relief
Business rates relief can significantly ease financial pressures, if you know where to look. Many businesses miss out simply because they’re unaware of the reliefs available to them. We specialise in identifying and securing specialist reliefs and help maximise your savings potential. If there’s a case to be made, we manage the entire application process on your behalf, ensuring you benefit from every saving you're entitled to.
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Charities and not-for-profit organisations may receive up to 80% mandatory relief. In many cases, local councils will grant a further 20% discretionary relief – covering the full amount.
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Vacant commercial premises can benefit from a 3 to 6-month rates holiday, depending on property type. Warehouses and industrial sites, for example, often receive longer exemptions.
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If your business is located in a designated Enterprise Zone, you may qualify for up to £55,000 per year in relief for 5 years.
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This discretionary relief is available for businesses facing temporary financial hardship. It’s rarely granted without strong evidence – but can provide much-needed support.
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If you've recently made property improvements that would increase your rateable value, this relief allows you to delay those hikes for up to 12 months.
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During specific periods (e.g., post-pandemic recovery), the government offers targeted support to shops, pubs, restaurants, gyms, and more. Reliefs have ranged from 50% to 100%.
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Businesses in designated rural areas with a population under 3,000 may qualify for up to 100% relief. This includes local shops, post offices, pubs, and petrol stations – all vital to rural life.
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Applicable when part of your property is temporarily empty – such as a phased move-in or refurbishment. Councils may agree to split the assessment and reduce your liability.
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Small businesses often get overlooked in the ratings system, but SBRR exists to ease that burden. If your property’s rateable value is below £15,000 – and it’s your only business premises – you could be entitled to up to 100% relief.
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If your rates have increased significantly due to a recent revaluation, transitional relief may phase in the increase over time, giving your business breathing space.
Check, Challenge Appeal (CCA)
Disputing your business rates can be daunting, especially with the VOA’s structured three-stage CCA process. At CPA, we handle the entire process from start to finish, making it easy, stress-free, and effective.
With a 70% success rate in appeals, we know how to build a compelling case that stands up to scrutiny, and we never move forward unless we believe there’s a clear benefit to you. Here’s how we break it down:
1. Check
We verify the property details the Valuation Office Agency (VOA) holds. Any inaccuracies — such as layout, use, size, or condition — can impact your rateable value. We gather the evidence needed to correct these.
2. Challenge
If we find discrepancies, we submit a formal Challenge. This stage requires a detailed submission backed by property data, comparable evidence, and professional insight — all of which we prepare on your behalf.
3. Appeal
If the VOA doesn’t agree with the Challenge outcome, we escalate to a Valuation Tribunal appeal. Our surveyors represent your case with the full weight of our data and expertise behind it.
4. Outcome Monitoring
Once a case is resolved, we ensure any changes are applied accurately to your account. We monitor council processing timelines, secure overpayment rebates, and keep you updated throughout.
Rates Revaluation
Your rateable value might not reflect the current state or use of your property. We conduct detailed reviews backed by data from over 2.7 million properties to identify overvaluations and valuation errors. Our in-house RICS-regulated surveyors carry out on-site assessments where required and challenge inaccuracies with evidence-based precision.
Historic Rates Audit
Business rates overpayments don’t always show up in your day-to-day operations — but left unchecked, they can cost thousands.
An Historic Rates Audit uncovers hidden savings that could be buried in your billing history. We analyse previous rating lists, compare historical valuations, and review council calculations. If we find an error, we pursue a refund on your behalf, often recovering significant sums.
Full Backdated Review
We assess rateable values across current and past rating lists, some dating back years.
Billing Analysis
We compare your actual charges to what should have been billed, based on accurate property data.
Relief Misses & Council Errors
We look for overlooked reliefs or administrative missteps, such as late recalculations or transitional errors.
Claim Submission & Rebate Recovery
We handle all submissions to councils and follow through to ensure any refunds owed are delivered to your business.
What You Can Expect From CPA
A Dedicated Surveyor
One point of contact, consistent communication. You’ll never be passed from person to person.
Expert Reviews
Our RICS-regulated surveyors apply in-depth sector knowledge to your property and industry.
No-Saving, No-Fee
If we don’t find you savings, you don’t pay. No upfront costs, no surprises.
Fully Managed Service
After an onboarding call, we handle the heavy lifting including liaising with authorities, gathering evidence, and pursuing every avenue of savings.
RICS-Regulated
We follow the highest standards of professionalism, ethics, and accountability in property consultancy as a RICS-regulated firm.
Appeal Representation
We’ll represent you at Valuation Tribunal hearings, putting forward a professional case to secure what’s fair and accurate.