How Can We Help?

Whether you’ve been overcharged, missed eligible relief or want to challenge your assessment, our specialist team uncovers savings others overlook.

  • Business rates reliefs can significantly ease financial pressures if you know where to look. Make sure you don’t miss out!

    We specialise in identifying and securing specialist reliefs and help maximise your savings potential. If there’s a case to be made, we’ll manage the entire process on your behalf, ensuring you benefit from every saving you're entitled to.

  • Disputing your business rates can be daunting, especially with the VOA’s structured three-stage CCA process. At CPA, we handle the entire process from start to finish, making it easy, stress-free, and effective.

    With a 70% success rate in appeals, we know how to build a compelling case that stands up to scrutiny, and we never move forward unless we believe your rates won’t increase and there’s a clear benefit to you.

  • Your rateable value might not reflect the current state or use of your property. We conduct detailed reviews backed by data from over 2.7 million properties to identify overvaluations and valuation errors. Our in-house RICS-regulated surveyors carry out on-site assessments where required and challenge inaccuracies with evidence-based precision.

  • Business rates overpayments don’t always show up in your day-to-day operations — but left unchecked, they can cost thousands.

    An Historic Rates Audit uncovers hidden savings that could be buried in your billing history. We analyse previous rating lists, compare historical valuations, and review council calculations. If we find an error, we pursue a refund on your behalf, often recovering significant sums.

Identify savings with a free
RICS-regulated assessment

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That’s a relief!

Eligibility for business rates relief can vary depending on your circumstances, and not all reliefs are applied automatically. Below are some examples under the current rating list.

Empty Property & Section 44a

Empty properties are typically exempt from business rates for the first 3 months (or 6 months for industrial properties), after which full rates may apply.

Where a property is only partly occupied, local authorities may grant Section 44A relief on the vacant portion.

Retail, Hospitality & Leisure

Traditional RHL relief schemes have been replaced by lower sector-specific multipliers, reducing bills for qualifying properties.

While this provides ongoing support, the level of benefit now depends on both property value and classification, and may vary compared to previous relief schemes.

Small Business & Supporting Relief

Properties with a rateable value below £50,999 may benefit from the lower small business multiplier, with additional relief available for smaller occupiers.

Supporting Small Business Relief may also limit increases for eligible properties, helping to phase in higher liabilities following revaluation.

Transitional & Discretionary Relief

Transitional relief schemes help to phase in significant changes to business rates bills following revaluation, preventing sharp increases in a single year.

Local authorities may also apply discretionary relief or hardship support, depending on individual circumstances and local policy.

The appeal process

1. Check

We verify the property details the Valuation Office Agency (VOA) holds. Any inaccuracies — such as layout, use, size, or condition — can impact your rateable value. We gather the evidence needed to correct these.

2. Challenge

If we find discrepancies, we submit a formal Challenge. This stage requires a detailed submission backed by property data, comparable evidence, and professional insight — all of which we prepare on your behalf.

3. Appeal

If the VOA doesn’t agree with the Challenge outcome, we escalate to a Valuation Tribunal appeal. Our surveyors represent your case with the full weight of our data and expertise behind it.

Start your assessment

Start your free assessment today to discover if savings can be made on your property. There’s no obligation, just an opportunity to find out if savings can be secured