Beware of Business Rates Scams: How to Protect Your Company from Rogue Agents
Businesses across the UK are being targeted by rogue agents promising drastic business rates reductions in exchange for upfront fees. While the offers sound enticing, they often lead to lost money, legal headaches, and no results.
When a representative arrived at a veterinary clinic in Cheshire claiming he could slash their business rates by half, the offer sounded too good to ignore. He referenced the Valuation Office Agency (VOA), spoke with apparent authority, and promised substantial savings—conditional on an upfront fee of £1,500.
The clinic paid. But the agent never returned—and no action was taken.
Sadly, this is not an isolated incident. As reference in an article in Private Eye Magazine (Issue 1647), similar scams have been reported across the UK. Victims are often left with legal entanglements, long-term contracts, and financial loss.
Understanding a Scam: Common Patterns
These cases tend to follow a predictable pattern:
Demands for upfront fees, usually £1,000–£2,000
Appeals submitted to the VOA without client consent
Lack of communication after payment
Difficult contract terms, including threats of legal action when trying to withdraw
Worse still, many of these companies quickly dissolve and reappear under new names, avoiding accountability altogether.
Regulatory Response and Its Limitations
The Valuation Office Agency has acknowledged the issue. In January 2025, it suspended several agents for submitting appeals without proper client authorisation. However, the broader regulatory framework still allows unethical firms to exploit loopholes.
How to Safely Challenge Your Business Rates
If you're considering a challenge, you have two safe options:
Option 1: DIY via the VOA
Use the official portal to manage and challenge your business rates:
🔗 gov.uk/correct-your-business-rates
Option 2: Appoint a Regulated Professional
When working with an agent, ensure they meet these standards:
What to Look For:
Accreditation with RICS or IRRV
Fee structures based on results (e.g., no saving, no fee)
Transparent contracts outlining obligations and rights
Clear communication throughout the process
Verifiable business information listed on Companies House/public domain
What to Avoid:
Claims of acting “on behalf of the VOA”
Requests for upfront or hidden fees (such as for travel purposes)
Lack of physical address or poor online presence
How CPA Can Help
At Commercial Property Advisors (CPA), we’re often approached by businesses that have been caught out by misleading rates advice. As a RICS-regulated firm, we pride ourselves on:
Transparency
Accountability
No-obligation consultations
A no saving, no fee approach
Our only incentive is to secure genuine reductions for your business—ethically and effectively.
Worried About a Business Rates Proposal?
If you've received a suspicious proposal or are unsure about your current rates, we strongly recommend getting a second opinion before signing anything.
📞 Contact CPA on 0117 325 1520 or enquiries@commercialpropertyadvisors.co.uk
